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Elder Abuse and Neglect

The following information, although general in nature, answers common questions.  Since every case is different, please consult an attorney familiar with class action lawsuits.

  1. How do I file a Complaint against a Nursing Home?    It is best to do this in Writing.  It needs to be sent to the Department of Health, Licensing and Certification Division office where the Nursing Home is located. (In San Diego County the address is   7575 Metropolitan Drive, Suite 211, San Diego, CA  92108-4402, (619) 688-6190 / (866) 706-0759).  In the letter to the DHS/LCD, give a detailed account of what the nursing home did wrong, who were the employees involved, and any witnesses you know about.  Put forth all problems you saw with the nursing home.  When the DHS/LCD does its investigation you should be given the opportunity to accompany them.  If you wish to do this, you should put this in your letter.  You may also wish to contact an attorney who handles cases against Nursing Homes to protect your rights and handle matters properly if a lawsuit is later brought.   
  1. How do I file a Complaint against a Retirement Center or Board And Care?  It is best to do this in Writing.  It needs to be sent to the Community Care Licensing Office for the County where the facility is located.  (In San Diego County the address is Community Care Licensing Office, 7575 Metropolitan Drive, Suite 109, MS 29-06,  San Diego, California 92108, Telephone: (619) 767-2300; FAX: (619) 767-2252 ).  In the letter to the DHS/LCD, give a detailed account of what the facility did wrong, who were the employees involved, and any witnesses you know about.  Put forth all problems.  You may also wish to contact an attorney who handles cases against Residential Care Facilities for the elderly to protect your rights and handle matters properly if a lawsuit is later brought.
  1. What do I do if a senior citizen is mistreated or are the victim of theft or financial fraud?    If they are mistreated in a Nursing Home, a complaint can be made to the Department of Health, Licensing and Certification Division in that County, if it occurs in a Residential Care Facility for the Elderly (also know as retirement homes or board and care homes) you contact the local Community Care Licensing Office.  If they are mistreated at home you can contact Adult Protective Services, through your local Sheriff.  In San Diego Adult Protective Services (APS) (800) 510-2020.  If what is done is criminal, you can and should contact the local police and the district attorneys office (In San Diego County the D.A. that handles these matters is Paul Greenwood, (619) 531-3464).  Additionally, you may wish to contact an attorney so that a lawsuit can be brought to recover the money stolen or for compensation for the harm done.