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Consumer Protection and Service Agencies

Local, state and federal contacts for consumer protection and service agencies are all listed.  Review the list which includes all local, state and federal agencies .

 

Listing of Agencies

Agency Information

Local --San Diego

Abandoned Vehicle Dept., San Diego Police

Automotive Safety, Center for Better Business Bureau

Code Enforcement Department, San Diego City

Code Enforcement Department, San Diego County

Disabled Persons’ Accessibility Violations

Environmental Health, San Diego County

Environmental Services Department, San Diego City

Fire Prevention Bureau, San Diego Fire Department

Government Information Center, City of San Diego

Human Relations Commission, City of San Diego

Legal Services for Seniors

Privacy Rights Clearinghouse

Consumer and Environmental Protection Unit, San Diego City Attorney

San Diego County District Attorney's Office Economic Fraud and Environmental Protection Division 

San Diego Employee Rights Center

Small Claims Advisory Office, San Diego County

Transportation Department, Streets Division, San Diego City

Utility Consumers’ Action Network

State of California

Industrial Relations Department of California Occupational Safety and Health (OSHA)

Department of Consumer Affairs (DCA)California

California Public Interest Research Group (CALPIRG)

Consumer Action

Courts Self Help Center  

California Fair Employment and Housing

California Department of Financial Institutions

Federal

American Civil Liberties Union

Commission on Civil Rights

Equal Employment Opportunity Commission

Federal Bureau of Investigation (FBI)—San Diego Internet Task Force

Federal Communications Commission (FCC)

Federal Trade Commission (FTC) Consumer Response Center

U.S. General Services Administration, Consumer Information Center

Immigration --California Rural Legal Assistance

Immigration-- National Immigration Law Center

National Highway Traffic Safety Administration (NHTSA)

 

 

Local

San Diego Police Department
Abandoned Vehicle Department
619/531-2000
858/484-3154
www.sannet.gov/police
Takes complaints about vehicles parked on city streets for more than 72-hours or inoperable vehicles. If owner does not move vehicle, department will have it towed.

Center for Auto Safety
2001 S Street, N.W, Suite 410
Washington, DC 20009
202/328-7700
www.autosafety.org
Online consumer complaint form
Nonprofit group that registers complaints about vehicle safety issues and maintains a referral service of lawyers who litigate auto warranty and lemon law problems.

Better Business Bureau
5050 Murphy Canyon Road, Suite 110
San Diego, CA 92123
858/496-2131 24-hr. helpline
www.sandiego.bbb.org
The Better Business Bureau (BBB) makes record of consumer complaints about specific businesses and charities and upon request provides information on complaints. The local BBB will help consumers with disputes.

Code Enforcement Department , San Diego City Neighborhood
1200 3rd Avenue, Mail Station 51-N
San Diego, CA 92101
619/236-5500
619/238-2400 San Diego Mediation Center
http://www.sannet.gov/nccd/
Complaint form
Handles complaints about city ordinances, such as housing, health and safety code violations, land development ordinances, graffiti, and noise pollution from dogs, construction, and music. 

Code Enforcement Department , San Diego County
5201 Ruffin Road, Suite B
San Diego, CA 92123
610/441-4264 East County
760/940-2893 North County
858/694-3741 Noise Control
www.co.san-diego.ca.us/cnty/cntydepts/landuse/planning/ce5/
Takes complaints about trash, abandoned vehicles, building code violations, and noise pollution within San Diego County but outside of the City of San Diego.   

Disabled Persons’ Accessibility Violations
Neighborhood Code Compliance
1200 3rd Avenue, Mail Station 51-N
San Diego, CA 92101
619/236-5500 (handles complaints about non-city owned facilities)
http://www.sannet.gov/disability-services/other.shtml#Access
Online complaint form (handles complaints about City-owned facilities)

Environmental Health, San Diego County Department of
P.O. Box 129621
San Diego, CA 92112-9261
619/338-2222
858/694-2888 Vector Surveillance and Control
www.co.san-diego.ca.us/cnty/cntydepts/landuse/env_health/
Takes complaints about county trash collection. Vector Surveillance and Control handles complaints of rodents, vermin, flies and other pests.

Environmental Services Department, San Diego City
9601 Ridgehaven Court
Suite 120 (for Refuse Collection)
Suite 320 (for Solid Waste Code Enforcement)
San Diego, CA 92123
858/694-7000
858/492-5055 Solid Waste Code Enforcement complaint line
http://www.sannet.gov/environmental-services/
Refuse Collection service request online form
email: trash@sdcity.sannet.gov
Refuse Collection takes complaints and questions about trash pickup, overflowing dumpsters and recycling programs, and Solid Waste Code Enforcement handles complaints for litter violations and reports of illegal dumping within the City of San Diego.

Fire Prevention Bureau, San Diego Fire Department
1010 2nd Avenue, 3rd floor
San Diego, CA 92101
619/533-4411
www.firesafe.com/sdfd.html
Handles complaints about the accumulation of combustibles and unsafe conditions that could cause a fire, such as welding and spray painting in garages, and excessive weeds on private property.

Government Information Center, City of San Diego
202 C Street
San Diego, CA 92101
619/615-6111 or 858/549-1161 Just Call Hotline
619/236-5555
www.ci.san-diego.ca.us
“Just Call” is the City Information Center’s 24-hour automated telephone line, designed to answer frequently asked questions about city services such as street light malfunction, City Council Districts, curbside recycling pickup, and much more.  Also provides useful contact information for complaints.

Human Relations Commission, City of San Diego
1200 Third Ave., Suite 916
San Diego, CA 92101
619/236-6420
www.sannet.gov/human-relations/
Complaint form
Authorization to Release Information
email: bww@citymgr.sannet.gov
Investigates and mediates complaints about education, employment, and housing discrimination within the City of San Diego. 

Legal Services for Seniors
Elder Law & Advocacy
3675 Ruffin Rd., Ste. 315
San Diego, CA 92123
(858) 565-1392
(858) 565-6332
www.seniorlaw-sd.org
Provides free general legal services for the types of problems most common to seniors age 60 or more in San Diego County.

Privacy Rights Clearinghouse
3100 - 5th Ave., Suite B
San Diego, CA 92103
Voice: (619) 298-3396
Fax: (619) 298-5681
www.privacyrights.org  The Privacy Rights Clearinghouse is a nonprofit consumer education, research, and advocacy program.  Publications provide practical tips on privacy protection.

San Diego City Attorney
Consumer and Environmental Protection Unit
1200 Third Avenue, Suite 700
San Diego, CA 92101-4106
619/533-5600 helpline
http://www.sannet.gov/city-attorney/
email: reception@sandiego.gov
Investigates and prosecutes crimes committed in the City of San Diego involving public heath, consumer transactions such as misleading advertising, environmental pollution, and other unlawful business acts and practices.

San Diego County District Attorney's Office
Economic Fraud and Environmental Protection Division
P.O. Box X-1011
San Diego, CA 92112-4192
619/531-4070
619/531-3507 24-hr. message
http://www.co.san-diego.ca.us/cnty/cntydepts/safety/da/
Prosecutes investment, insurance, and real estate fraud, false advertising, and telephone scams within San Diego County but outside of the City of San Diego. Also takes consumer reports of illegal or hazardous pollution of air, land, and water and prosecutes complaints that are within the jurisdiction of the County’s DA office. Otherwise, the office will refer complaints to the appropriate agency.

San Diego Employee Rights Center
4265 Fairmount Avenue, Suite 100
San Diego, CA 92105
619/521-1372
A non-profit organization associated with the Labor Council. The center provides employee rights education and advocacy to low-income workers and the community organizations who serve them. Law students volunteer to provide these services.

Small Claims Advisory Office , San Diego County
858/236-2700 how to file a complaint
858/236-2471 Small Claims Advisor
http://www.sandiego.courts.ca.gov/superior/courts/smallclaims.html
Small Claims Courts are located at:
Hall of Justice, 330 W. Broadway, San Diego, CA 92101-3827
Madge Bradley Bldg., 1409 4th Ave., San Diego, CA 92101-3105
Kearny Mesa Branch, 8950 Clairemont Mesa Blvd., San Diego, CA 92123-1187
North County Division, 325 S. Melrose Dr., Vista, CA 92083-6698
East County Division, 250 E. Main St., El Cajon, CA 92020-3941
Ramona Branch, 1428 Montecito Rd., Ramona, CA 92065-5200
South County Division, 500 3rd Ave., Chula Vista, CA 91910-5649

Transportation Department, Streets Division, San Diego City
2781 Caminito Chollas
San Diego, CA 92105
619/527-7500
http://www.sannet.gov/street-div/
email: Street_Service@sandiego.gov
Online complaint form
Handles complaints about plant and tree growth over sidewalks, streets, and street signs.  Also cracked sidewalks and potholes throughout the City.

Utility Consumers’ Action Network
3100 5th Avenue, Suite B
San Diego, California 92103
Phone: (619) 696-6966
Fax:      (619) 696-7477
www.ucan.org  
UCAN's mission is to educate and protect San Diego County consumers of essential energy, utility and telecommunications services. 

State

Industrial Relations Department of California
Occupational Safety and Health (OSHA)
7575 Metropolitan Drive, Suite 207
San Diego, CA 92108
619/767-2060 for information and consultation
619/767-2280 to report a serious accident or illness
800/963-9424
www.dir.ca.gov/occupational_safety.html
Complaint form
Offers assistance to those with potentially dangerous or hazardous conditions in the workplace. 

Department of Consumer Affairs (DCA) California
400 R Street, Suite 1040
Sacramento, CA 95814
800/952-5210 consumer information
800/344-9940 TDD
916/323-7239 publications ordering
www.dca.ca.gov
Index of state and federal laws by product
Consumer complaint form
State's largest consumer protection agency licenses and regulates several million employees in more than 200 occupations. Many of the agencies in the Got A Gripe? guide are part of the DCA. A complaint form is preferred but not required, and can be ordered by calling the 800 number or sending a self-addressed envelope to: Complaint Form, P.O. Box 310, Sacramento, CA 95802. Call the DCA's consumer infoline to identify which agency to send it to.

California Public Interest Research Group (CALPIRG)
926 J Street, Suite 523
Sacramento, CA 95814-2707
916/448-4516
www.pirg.org/calpirg
email: calpirg@pirg.org
The mission of CALPIRG's Program is to protect consumers from fraud, privacy violations, unfair fees and unsafe products.  Provides information and tips about identity theft, as well as unsafe products.

Consumer Action
717 Market Street, Suite 310
San Francisco, CA 94103
415/777-9635 complaint hotline
213/642-8327 complaint hotline
www.consumer-action.org
email: hotline@consumer-action.org
Nonprofit consumer education and advocacy organization that registers consumer complaints, offers non-legal advice, and publishes multilingual fact sheets (Chinese, English, Korean, Russian, Spanish and Vietnamese) on consumer issues such as: telephone, banking and credit services, childhood lead poisoning, and workplace safety.

Courts Self Help Center, California
http://www.courtinfo.ca.gov/selfhelp  
This site will help you find assistance and information, work better with an attorney, and represent yourself in some legal matters.

Fair Employment and Housing , California Department of
350 West Ash Street, 9th floor
San Diego, CA 92101
619/645-2681
800/884-1684 complaints & information
800/700-2320 TDD
http://www.dfeh.ca.gov/
Handles complaints regarding employment and housing discrimination due to race, religion, national origin, age, marital status, disability, medical condition, or gender. 

Financial Institutions, California Department of
9609 Waples Street, Suite 100
San Diego, CA 92121
619/642-4242
800/622-0620
www.dfi.ca.gov
Handles complaints concerning state-licensed banks, savings and loan institutions, trust companies, offices of foreign banks, issuers of travelers checks and money orders, transmitters of money abroad, credit unions, and industrial loan companies.  

Federal

American Civil Liberties Union (ACLU)
P.O. Box 87131
San Diego, CA 92138-7131
619/232-2121
www.aclu.org
The ACLU handles civil liberties issues and infringements of constitutional rights on an individual or class action basis.

U.S. Commission on Civil Rights
624 9th Street, N.W.
Washington, DC 20425
800/552-6843 complaints
202/376-8177
202/376-8116 TDD
www.usccr.gov
email: ocre01@attglobal.net for complaint referral
Handles complaints about civil rights infringements. 

U.S. Equal Employment Opportunity Commission
401 B Street, Suite 1550
San Diego, CA 92101
619/557-7235
619/557-7232 TDD
www.eeoc.gov
Handles complaints about employment discrimination based on race, color, gender, religion, disabilities, pregnancy, age, and employer retaliation against employees who have filed complaints. 

Federal Bureau of Investigation (FBI)-- San Diego Internet Task Force
9797 Aero Drive
San Diego, CA 92123
858/565-1255
http://www1.ifccfbi.gov/index.asp
Handles complaints about internet fraud in San Diego, but cannot resolve individual disputes.

Federal Communications Commission (FCC)
445 12th Street
Washington, DC 20554
888/225-5322 National Call Center
888/835-5322 TTY
www.fcc.gov
Filing a complaint
Online consumer complaint form for telephone-related issues
email: fccinfo@fcc.gov
The FCC implements policy concerning interstate communications by radio, television, wire, satellite, and cable.

Federal Trade Commission (FTC)
Consumer Response Center
10877 Wilshire Blvd., Suite 700
Los Angeles, CA 90024
877/382-4357 toll free- to file a complaint
310/824-4343 Western Region
202/326-2100 Washington, DC
www.ftc.gov
Online consumer complaint form
email for consumer response center: crc@ftc.gov
email with "spam" complaints: uce@ftc.gov
Regulates a multitude of business practices and administers consumer protection laws. Areas of jurisdiction include: false advertising (including the internet), deceptive labeling, debt collectors, warranties of nationally distributed products, state-chartered banks and credit unions, credit card companies, credit reporting agencies, and mail order companies. The FTC does not handle individual complaints, but compiles complaints for general action.

U.S. General Services Administration
Consumer Information Center
Pueblo, CO 81009
www.pueblo.gsa.gov
email: catalog.pueblo@gsa.gov
Offers information and publications on consumer topics from cars, children, and employment, to housing and health issues.  Also includes contact information for government agencies and corporate entities.

Immigration--California Rural Legal Assistance
215 South Coast Highway, Suite 200
Oceanside, CA 92054
760/966-0511
800/622-2652
www.crlaf.org/border
Provides free legal services to immigrants in California's rural areas.

National Immigration Law Center
3435 Wilshire Blvd, Suite 2850
Los Angeles, CA 90010
213/639-3900
www.nilc.org.
Offers information on legal services and immigration advocacy.

National Highway Traffic Safety Administration (NHTSA)
400 Seventh Street, S.W.
Washington, DC 20590
888/327-4236 DOT auto-safety hotline
202/366-5975 public affairs department.
www.nhtsa.dot.gov
Online consumer complaint form
Accepts complaints or questions about manufacturer recall or repair notices.